12spin deeply values the privacy of every individual who uses our platform. This Privacy Policy clearly and transparently explains how we collect, use, store, and protect your personal information when you use the 12spin website and services.

This document applies to all users of the 12spin platform — whether you are simply browsing our website, registering as a new member, or an existing active member. By continuing to use our platform, you agree to the terms outlined in this Privacy Policy.

We are committed to ensuring every decision regarding your personal data is made with full transparency and accountability. If you have any questions about how we manage your data, do not hesitate to contact our team.

Depending on how you interact with the 12spin platform, we may collect the following categories of personal data:

Your personal data is collected in several different ways when you interact with the 12spin platform:

• Account Registration: Information you submit during the registration process, including your name, email, phone number, and date of birth.
• KYC Verification: Identity documents you upload as part of the identity verification process — this is a standard step to protect all members.
• Financial Transactions: Deposit and withdrawal details you provide when carrying out transactions on the platform.
• Platform Usage: Data automatically collected while you use the platform includes game records, clicks, and session duration.
• Support Communication: Information you provide when contacting our customer support team via live chat or email.
• Cookies & Similar Technologies: Technical information is collected automatically via cookies and analytics tools to improve the user experience.

We do not purchase or obtain your personal data from third-party sources without your prior knowledge and consent.

Every piece of data we collect has a clear and legitimate purpose. We use your personal information for the following purposes:

• Account Management: Creating, verifying, and securely managing your member account.
• Transaction Processing: Processing deposits and withdrawals quickly and accurately to the correct account.
• Legal Compliance: Fulfilling KYC, AML (Anti-Money Laundering), and applicable regulatory reporting obligations.
• Platform Security: Detecting and preventing fraud, unauthorised access, and suspicious activity.
• Service Improvement: Analysing usage patterns to improve the platform, games, and overall user experience.
• Communications: Sending important notices relating to your account, transactions, promotions, and policy updates.
• Customer Support: Providing technical assistance and resolving issues you report.
• Responsible Gaming: Monitoring gameplay patterns to identify signs of problem gambling and provide appropriate assistance.

12spin do not sell, rent, or trade your personal data to any third party for marketing purposes. However, there are limited situations where we may need to share your information:

• Service Providers: Third-party providers that assist us in platform operations such as payment processing, server hosting, and analytics — all bound by strict confidentiality agreements.
• Authority: When required by law, court order, or direction from a legitimate regulatory authority in Malaysia.
• Fraud Investigation: Sharing information with anti-fraud agencies or financial institutions in situations requiring investigation of illegal activity.
• Business Transfers: In the event of a merger, acquisition, or transfer of company assets, your data may be transferred to the new entity with prior notice given to you.

Protecting your data is our priority. 12spin implements multiple layers of technical and organisational security to ensure your personal information is always protected:

• 256-bit SSL Encryption: All communications between your device and our servers are protected by industry-standard encryption protocols.
• Data-at-Rest Encryption: Sensitive data such as financial information is stored in encrypted form in our database.
• Access Control: Only authorised personnel may access your personal data, and every access is logged for audit purposes.
• 24/7 Monitoring: Our systems are continuously monitored to detect any suspicious activity or intrusion attempts.
• Regular Security Testing: We perform regular penetration testing and security audits to identify and address any vulnerabilities.
• Two-Factor Authentication: Two-factor authentication is available for all member accounts as an additional layer of security.

12spin uses cookies and similar tracking technologies to enhance the user experience and collect platform usage statistics. Cookies are small text files stored on your device.

Types of cookies we use:

• Essential Cookies: Required for basic platform functions such as login sessions and security. These cookies cannot be disabled.
• Performance Cookies: Gathering information on how you use the platform to help us improve our services.
• Functional Cookies: Saving your preferences such as language, display settings, and game preferences for a more personalised experience.
• Analytics Cookies: Helping us understand traffic and usage patterns to improve platform content and design.

You can manage or disable cookies through your web browser settings at any time. Please note, however, that disabling certain cookies may affect platform functionality.

As a 12spin platform user, you have the following rights regarding your personal data. We are committed to helping you exercise these rights easily and without unnecessary barriers:

12spin retains your personal data only for as long as necessary to fulfil the purposes stated in this Privacy Policy, or as required by applicable laws and regulations.

• Active Account Data: Retained for the duration your account is active and up to 5 years after account closure, in line with legal requirements.
• Financial Transaction Records: Retained for a minimum of 7 years in accordance with financial and anti-money laundering legal requirements.
• KYC Data: Retained for the period required by applicable compliance regulations.
• Technical Logs: Retained for 90 days for troubleshooting and security purposes.
• Communication Records: Retained for 2 years for customer service and dispute resolution purposes.

Once the retention period expires, your data will be securely deleted or anonymised so that it can no longer be identified.

12spin reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or technological developments. All changes take effect immediately upon being uploaded to this page.

For significant changes, we will endeavour to notify you via in-platform notifications or your registered email. However, it remains your responsibility to review this page periodically.

If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, our team is ready to assist.

• Email: [email protected]
• Operating Hours: 24 hours a day, 7 days a week
• Language: Bahasa Melayu & English

You may also visit the FAQ us for answers to general questions about privacy and account security. We are committed to responding to every inquiry seriously and in a timely manner.