Welcome to 12spin. These Terms and Conditions ("Terms") govern your use of the 12spin online gaming platform, accessible via the website 12spin.fun ("Platform"). Please read these terms carefully before registering, logging in, or using any of our services.

By registering an account, logging in, or simply browsing our platform, you automatically agree to be bound by all terms and conditions stated in this document, as well as any other relevant policies including our Privacy Policy and Responsible Gaming guidelines. If you do not agree with any part of this document, please stop using the platform immediately.

12spin reserves the right to modify, add to, or amend any part of these terms at any time without prior notice. It is your responsibility to review these terms periodically. Continued use of the platform following any amendment constitutes acceptance of the revised terms.

To register and use the 12spin platform, you must meet the following eligibility requirements:

• You are 18 years and above or have reached the age of majority as required by the laws applicable in your country.
• You are registering on your own behalf and not on behalf of any third party.
• You are not on any list of individuals prohibited from using online gambling services.
• Use of the 12spin platform does not violate any laws or regulations applicable in your location.
• You are not experiencing a gambling addiction that requires treatment or intervention.

12spin reserves the right to reject any registration application or close an existing account if we determine that any of the eligibility requirements above are not met, without any obligation to provide detailed reasons.

Each user is only permitted to hold one (1) account only on the 12spin platform. Multiple account registrations by the same individual are strictly prohibited and may result in all associated accounts being closed and balances confiscated without notice.

During registration, you are required to provide accurate, truthful, and complete information including your full name, date of birth, email address, and valid phone number. Any false or misleading information may result in immediate account closure.

• Your account password is your personal responsibility. Do not share your password with anyone.
• Use a strong password combination — at least 8 characters with a mix of uppercase letters, lowercase letters, numbers, and symbols.
• Notify us immediately if you suspect your account has been compromised or accessed without your authorization.
• 12spin will not be liable for any losses resulting from unauthorised use of your account if you fail to report it in a timely manner.

As part of the KYC (Know Your Customer) process, 12spin reserves the right to request copies of identification documents such as your ID card, passport, or other supporting documents at any time. This identity verification is a protective measure to ensure the security of all our members.

12spin supports a variety of payment methods including local bank transfers, digital wallets, and other online payment methods. All transactions are processed in Malaysian Ringgit (MYR).

Deposit:

• Minimum and maximum deposit limits depend on the selected payment method and will be displayed during the deposit process.
• Deposits are typically credited to your account within minutes after payment confirmation.
• 12spin does not charge any hidden fees for the deposit process.
• You are only permitted to deposit funds from a bank account or digital wallet registered in your own name.

Withdrawal:

• Withdrawal requests will be processed within 15 minutes to 24 hours depending on the chosen method and verification process.
• 12spin reserves the right to request additional verification before approving any withdrawal, particularly for large amounts.
• Withdrawals will only be processed to a bank account or digital wallet registered under the same member's name.
• Any attempt to withdraw funds to a third-party account will be rejected and may trigger further investigation.

12spin offers a variety of bonuses and promotions from time to time, including welcome bonuses, deposit bonuses, cashback, free spins, and seasonal promotions. All bonuses are subject to the specific terms and conditions stated in each promotional offer.

• Bonuses may only be claimed once unless otherwise stated in the relevant promotion's terms.
• All bonuses are subject to minimum wagering requirements before any wins can be withdrawn.
• 12spin reserves the right to cancel any bonus obtained through dishonest means, fraud, or system exploitation.
• Bonuses cannot be transferred between accounts and hold no cash value unless wagering requirements have been met.
• Should there be any discrepancy between a promotion displayed on the platform and a printed or externally shared version, the version shown on the 12spin platform shall prevail.

12spin reserves the right to withdraw, modify, or terminate any promotion at any time without prior notice. 12spin's decision regarding any bonus dispute is final.

All games on the 12spin platform use a Random Number Generator (RNG) that has been verified and certified by independent international testing bodies. This ensures every game outcome is completely random and fair to all players.

• The outcome of completed games is final and cannot be disputed unless there is clear evidence of a technical failure.
• In the event of a technical disruption or system failure during an active game, 12spin reserves the right to void the round in question and return the wager to the player.
• Players are responsible for ensuring a stable internet connection during gameplay. 12spin is not liable for any losses resulting from connectivity issues on the player's end.
• Each game category — including slots, fish shooting, bingo, and sports — has its own rules displayed within the respective game interface.

12spin reserves the right to remove games, add new games, or change game settings at any time without prior notice. These changes will not affect bets currently in progress.

To ensure the 12spin platform remains a safe, fair, and enjoyable environment for all members, the following are strictly prohibited:

• Fraud & Manipulation: Any attempt to cheat, exploit software bugs, or manipulate the gaming system.
• Money Laundering: Using the 12spin platform for money laundering or any unlawful financial activity.
• Multiple Accounts: Registering or using more than one account to gain an unfair advantage.
• Account Sharing: Allowing others to use your account or using another person's account.
• Bots & Automation: Using any automation software, bots, or scripts to play or interact with the platform.
• Bonus Abuse: Exploiting or abusing the bonus system through dishonest means.
• System Disruption: Any attempt to breach, damage, or disrupt the platform's technical infrastructure.

You may close your 12spin account at any time by contacting our customer support team. Closure requests will be processed within 3 business days. Any valid cash balance in your account will be refunded once the verification process is complete.

12spin reserves the right to suspend or close any account without prior notice under the following circumstances:

• Violation of any section of these Terms and Conditions.
• Suspected fraudulent activity or money laundering.
• Non-compliance with identity verification (KYC) requests.
• Instructions from relevant authorities or regulatory bodies.
• Accounts that have been inactive for more than 12 consecutive months.

If your account is closed due to a terms violation, 12spin reserves the right to forfeit all balances, bonuses, and wins in that account with no obligation to pay any compensation.

12spin is committed to protecting the privacy and security of all our members' personal data. The collection, use, and storage of your personal data is managed in accordance with Privacy Policy for comprehensive details.

• All personal data is protected by 256-bit SSL encryption during transmission.
• Your information will not be sold, rented, or shared with any third party without your consent, except as required by law.
• 12spin retains transaction data and gaming records for the period required by applicable regulations.
• You have the right to request access to your personal data or to request correction of any inaccurate data.

For more information on how we handle your personal data, please refer to our full Privacy Policy.

The 12spin platform is provided on an "as is" basis without any express or implied warranties. While we continually strive to ensure the platform operates smoothly and without interruption, we cannot guarantee that it will always be free from technical errors or service disruptions.

• 12spin is not liable for any financial losses incurred due to technical disruptions, internet connection failures, or circumstances beyond our control.
• 12spin is not liable for any indirect, consequential, or punitive damages arising from the use of the platform.
• 12spin's total liability to any member is limited to the amount deposited by that member over the preceding 12 months.

12spin reserves the right to amend, update, or replace any part of these Terms and Conditions at any time. Any changes will take effect immediately upon being uploaded to this page.

While we will endeavor to notify members of significant changes via in-platform notices or email, it is your responsibility to review this page periodically to ensure you are always aware of the latest applicable terms.

Continued use of the 12spin platform following any amendments to these terms constitutes full acceptance of the revised terms. If you do not agree with the changes made, please discontinue use of the platform and close your account.

If you have any questions, concerns, or complaints regarding these Terms and Conditions or your use of the 12spin platform, our customer support team is available to assist you at any time.

• Support Email: [email protected]
• Operating Hours: 24 hours a day, 7 days a week
• Language: Bahasa Melayu & English

For general inquiries, you may also visit our FAQ which contains answers to the most frequently asked questions by 12spin members.